Quality and the opinion of our guests are important to us. Only with this we can continually improve our service and eliminate deficiencies on the spot. Furthermore your positive feedback is a constant motivation for us.

Customer Alliance

Customer Alliance is an independent evaluation service for companies providing assistance in obtaining authentic guest feedback. A questionnaire is sent to all overnight guests. Therefore, every single review you can see here is given by a real guest without the possibility to manipulate it. Only guests who have actually stayed at Berghotel Bastei can leave a review.

The customer satisfaction index offers you an average score based on all guest ratings. It also shows you how satisfied the guests are with the Berghotel Bastei. 100% is the maximum number of points to reach.
Berghotel Bastei


We are delighted to have received a very good evaluation from our guests at Holidaycheck and the associated award with the Quality Selection 2020 certificate. Thank you very much!
Recommend us!

Berghotel Bastei - Holidaycheck certifikate 2020
holidaycheck certifikate 2020 - Guest Review Award 2020

Thanks to our many positive guest reviews on, we have been awarded the Guest Review Award 2020. We are very proud to receive this award and like to give thanks to all our staff on.

Berghotel Bastei - Booking Guest Review Award 2018
Booking Guest Award 2020